MESSAGE
President and CEO
Katsumi Hine
Challenging the Future, Creating Inspiration
Since our founding in 1967, we have pursued the “genuine inspiration” that travel brings, creating unforgettable experiences for our customers.
In a rapidly changing world, we will continue to move forward and challenge the future.
While leveraging the power of digital technology, we will always value human warmth and genuine connections above all else.
We are committed to delivering emotions that exceed expectations through innovative services and hospitality that is close to our customers’ hearts.
“Never content with the past, always looking to the future to create new value” — this is our mission.
Together with you, we will continue our pursuit of new discoveries and inspiring experiences.
Director and Executive Officer
Hiroyuki Hori
Believing in the Infinite Potential of People and the Value They Create
Our company was founded in 1967 with the strong desire of our founder to share the “genuine inspiration” experienced in Europe with as many people as possible.
With a passion for travel, we believe in the value of inspiration and bonds created between people, transcending national and cultural barriers.
For this reason, we have consistently placed people at the very heart of our business.
We support the dreams and challenges of each and every employee, creating an environment where individuality and growth are truly valued.
Here, the potential and passion of people become an infinite force, connecting the world and creating the future with a value that only people can generate.
Director and Executive Officer
Takafumi Sakurai
Innovation within Tradition
Our origin lies in the desire to deliver “genuine inspiration.”
For over half a century, we have valued the “inspiration” and “connections” that are born from travel, where people can connect heart-to-heart across borders.
While we inherit this passion as our “tradition,” our mission is also to flexibly embrace changes in the times and values, continuing to evolve with new ideas and technologies.
We will forge our future by balancing two forces: our unwavering core principles and our constant drive to change.
Expert
With an attention to detail that is uniquely Japanese.
MIKI Tourist is a tour operator with a deep understanding of travel destinations and our customers’ needs.
Since our founding, we have stationed staff who understand the needs of Japanese travelers at our local offices, including those in Europe. By procuring local travel resources, we are able to provide travel arrangements that truly cater to the Japanese mindset.
We leverage our high level of expertise to meet the diverse requests of travel agencies, and deliver journeys that delight travelers.
Trust
Built on the trust of travel agencies and travelers alike.
Thanks to the trust we have built with our suppliers over many years, MIKI Tourist is consistently able to secure high-quality travel products in various destinations.
We will continue to take on new challenges to remain a trusted partner for everyone involved in travel.
Future
To enrich travelers’ experiences.
Since our founding, we have continuously monitored the expansion and changes of the overseas travel market, arranging high-quality journeys that meet the needs of the times.
As travel styles and distribution channels become increasingly diverse, we are taking on new challenges to further enhance our expertise, uniqueness, and advanced approach as a tour operator.
Guided by our desire to “assist travelers with a spirit of hospitality,” we put their joy first and strive for the further development of the travel industry.
As travel experts, we will continue to create the future of travel.
COMMITMENT TO QUALITY
01
Sales Quality
The Travel of Choice, Built on Trust and Quality
At MIKI Tourist, we value an approach that truly connects with each traveler.
With our extensive experience and attentive hospitality, we strive to provide a service that inspires customers to return.
We take time to understand the needs and preferences of our customers and, working closely with our local offices, deliver the most suitable travel solutions.
The customer experience itself is a testament to the quality of our service.
02
Product Quality
Our Commitment: Proactive Planning and Warm Hospitality
Ensuring the quality of a trip is a tour operator’s core responsibility.
At MIKI Tourist, we provide thorough management, from the selection and arrangement of travel products to information delivery, crisis management, and after-sales support.
Thanks to the long-standing relationships and trust we have built with our local suppliers, we are able to consistently provide high-quality travel experiences.
With our creative planning and flexible support, we deliver both peace of mind and satisfaction to our customers.
03
Operation Quality
Reliability Born from Flexible, Swift, and Accurate Arrangements
By utilizing our unique core system, we centralize and manage our travel arrangements around the world.
This allows us to provide swift and accurate services from anywhere at any time.
Our flexible 24-hour support and ability to respond promptly to unexpected issues provide peace of mind to both travel agencies and travelers.
04
Procurement Quality
High-Quality Travel Products, Born from Trust
The trust we have built with our suppliers over 60 years supports the stable quality of our travel products.
By collaborating with local partners around the world, we deliver travel experiences of the highest quality—what we proudly call the “MIKI Standard.”
We operate under the belief that quality on the ground creates quality in our products, and this philosophy forms the foundation of our high-quality product procurement.
SUPPORT
Our global offices are staffed by professionals
To ensure you can travel with complete peace of mind, our local offices are staffed by professionals who can assist you in Japanese and have a deep understanding of the needs of Japanese travelers.
24-Hour Emergency Support
We have a swift support system in place to respond to unforeseen issues such as sudden illness or passport loss while traveling. We are committed to ensuring that both travel agencies and travelers can enjoy their trips with peace of mind.
Crisis Management Measures
To prepare for various emergencies such as terrorism, natural disasters, and accidents, MIKI Tourist and MIKI Travel Ltd. have established a system to immediately set up a “Crisis Response Headquarters” in the event of an incident.
We utilize our global network to ensure that travelers can travel with peace of mind.
NETWORK
Domestic Offices
Overseas
Workforce
MIKI Tourist leverages its domestic and international MIKI Group network to centralize travel information and provide smooth support.
At each of our overseas offices, staff members who deeply understand the needs of Japanese travelers are stationed permanently. They are dedicated to carefully selecting travel products, ensuring quality control, and developing new suppliers. In doing so, we continuously challenge ourselves to discover new possibilities that will satisfy both travel agencies and their customers.
BUSINESS OF MIKI
事業内容
FOR SOCIETY
MIKI Tourist is engaged in various initiatives to contribute to society.
Acquisition of the “Eruboshi” Certification
MIKI Tourist has acquired the “Eruboshi” certification and is committed to creating a workplace environment where women can work comfortably and thrive professionally.